Got Questions? We’ve Got Answers to Elevate Your Closet Game!
1. What is Closet Gems?
Closet Gems is your ultimate destination for trendy and affordable fashion finds, offering a curated selection of clothing, accessories, and footwear for all styles and occasions.
2. Where are you located?
We are located at Warehouse, 42-56 Seven Dials, Earlham St, London WC2H 9LJ, United Kingdom. Visit us for an in-person shopping experience or check out our website for online shopping!
3. What are your store hours?
Our store hours are:
- Monday to Friday: 10 AM - 7 PM
- Saturday: 10 AM - 6 PM
- Sunday: 12 PM - 5 PM
4. Do you offer online shopping?
Yes! You can shop our collection online here. We offer shipping options to ensure you receive your favorite closet gems right at your doorstep.
5. What is your return policy?
We want you to love your purchases! If you're not completely satisfied, you can return items within 30 days of purchase for a full refund or exchange, provided they are unworn and in original condition with tags attached.
6. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use that number to track your order on our website or through the shipping carrier’s website.
7. Do you carry plus sizes?
Yes! Closet Gems is committed to inclusivity and offers a variety of sizes, including plus sizes. Check our size chart for more details.
8. Do you have a loyalty program?
Absolutely! Join our Closet Gems Loyalty Program to earn points on every purchase. Points can be redeemed for discounts and exclusive offers. Sign up in-store or on our website!
9. Can I combine discounts or coupon codes?
Discounts and coupon codes cannot be combined. Please use only one discount per transaction.
10. How can I contact customer service?
You can reach our customer service team at +449587753222 or email us at [email protected]. We’re happy to assist you with any questions or concerns!
11. Do you host events or promotions?
Yes! Stay tuned to our website and social media channels for information on upcoming events, sales, and promotions.
12. Can I sell my clothing to Closet Gems?
We’re always on the lookout for new gems! Visit our website for more information on our consignment program and guidelines for selling your gently used clothing.
