Privacy Policy

Effective Date: 02/04/2024

At Closet Gems, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") or engage in our services. By using the Site, you consent to the practices described in this policy.

Information We Collect

We collect various types of information to provide you with the best possible service and experience on our Site. The information we may gather includes:

1. Personal Information

When you create an account, place an order, or contact us, we may ask for personal information, such as:

  • Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • Payment Information (e.g., credit card details)

2. Non-Personal Information

We may also collect non-personal information that does not identify you as an individual. This includes:

  • Browser type and version
  • IP address
  • Geographic location
  • Pages visited on our Site
  • Time and date of visits
  • Referring website

3. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. You can modify your browser settings to refuse cookies; however, this may affect your ability to use certain features of the Site.

How We Use Your Information

Closet Gems uses the information we collect for various purposes, including but not limited to:

  • Providing and managing our services, including order processing and fulfillment
  • Improving our Site, products, and services based on user feedback and data analysis
  • Communicating with you about your account, orders, and customer support inquiries
  • Sending promotional emails and newsletters (you can unsubscribe at any time)
  • Personalizing your shopping experience on our Site
  • Detecting, preventing, and addressing technical issues or security threats
  • Complying with legal obligations and protecting our rights

Disclosure of Your Information

Closet Gems does not sell, trade, or otherwise transfer your personally identifiable information to third parties except in the following circumstances:

1. Service Providers

We may employ third-party companies and individuals to facilitate our services, process payments, and provide customer support. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

2. Business Transfers

If Closet Gems is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

3. Legal Compliance

We may disclose your information if required by law to do so, or in response to valid requests by public authorities (e.g., a court or a government agency).

Data Security

The security of your personal information is essential to us. We implement a variety of security measures to protect your information, including:

  • Encryption of sensitive data
  • Secure socket layer (SSL) technology
  • Regular security assessments

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

1. Access

You have the right to request copies of your personal information held by us.

2. Rectification

You have the right to request correction of any inaccurate or incomplete personal information.

3. Erasure

You have the right to request the deletion of your personal information under certain conditions.

4. Restriction of Processing

You have the right to request a restriction on the processing of your personal information under certain conditions.

5. Data Portability

You have the right to request that we transfer your personal information to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the contact information provided below.

Changes to This Privacy Policy

Closet Gems reserves the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically for any updates.

Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to remove that information from our records.

Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the Privacy Policy and terms of service of any third-party site you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy or our data practices, please contact us:

Closet Gems

Email: [email protected]

Phone: +449587753222

Address: Warehouse, 42-56 Seven Dials, Earlham St, London WC2H 9LJ, United Kingdom

Thank you for trusting Closet Gems with your personal information. We are committed to protecting your privacy and enhancing your shopping experience.